The 3 Pillars of Customer Success: Culture, Technology and Health
Part of the Customer Success Summit On-Demand Series Depending on the company, Customer Success can be implemented in any number of ways. Small companies, large companies, B2B, B2C, high-touch,...
View ArticleTotango In Action: Helping Customer Success Professionals Win
As a Customer Success professional sometimes your job can seem daunting. You are responsible for driving the success of your entire customer portfolio and make sure they continue to use your product or...
View ArticleBuilding Out a Comprehensive Health Score
Part of the Customer Success Summit On-Demand Series Defining your customer health is one of the first activities that every Customer Success organization must do, but it is also one that is never...
View ArticleBuilding a Product with your Customers in Mind
Part of the Customer Success Summit On-Demand Series When we talk about Customer Success most of the time you think of your Customer Success team, but in many cases driving value comes long before the...
View ArticleOne Ring to Rule them All: Customer Success Metrics
Part of the Customer Success Summit On-Demand Series We’ve all had those experiences when buying a software solution that are so bad they make you want to pull your hair out. Harassing sales calls,...
View ArticleTotango Through the Years
Today is a big day for all of us here at Totango because the company officially turns 5 years old! That’s 5 years providing data and insights that help companies drive their customers to success and...
View ArticleTotango for the Win!
There’s been a lot to celebrate around the Totango office of late and it seems that the accolades are only just beginning. In the course of the last 2 months, Totango has won 2 awards and has been...
View Article2015 Customer Success Salary Survey
It’s that time again, time for the 3rd annual Customer Success Salary Survey. This report analyzes Customer Success compensation trends over the 3 years and takes deeper look into their challenges...
View Article3 Non-Negotiable Traits for your First Customer Success Manager
Part of the Customer Success Summit On-Demand Series It’s commonly accepted that 80% of start-ups fail and the #1 culprit is having the wrong market fit. To be successful, start ups usually initially...
View ArticleThe ‘Blowfish Effect': Look like a Big Fish in a Big Pond
Part of the Customer Success Summit On-Demand Series In today’s world there are very few markets where you don’t face any competition and as a startup this can be particularly challenging. How do you...
View ArticleMapping your Customer Journey: The Organizational Exercise you Must Do
Part of the Customer Success Summit On-Demand Series Let’s start with a question: Can you map out the ideal path a customer must take in order to be successful with your product? Be honest. Now if you...
View ArticleA CCO’S Framework for Customer Success Maturity
Part of the Customer Success Summit On-Demand Series Customer Success has now been around many years but many companies are still just getting started, creating a wide range of maturity levels across...
View ArticleFrom the Beginning: Customer Success at Early Stage Start-ups
Part of the Customer Success Summit On-Demand Series Sometimes Customer Success is seen as a function for established organizations, but in reality sometimes it can be more important for startups. Ari...
View ArticleIs your Corporate Culture the Culprit?
Use design thinking to ignite creativity and drive customer success Part of the Customer Success Summit On-Demand Series In today’s world customer experience is everything. More important than cost,...
View ArticleNew Release: The top 3 ROI metrics Customer Success needs to track
The holy grail of customer success is to easily prove the “value” or results that your customers get with your products. According to a survey of B2B buyers by IDC, “81% of buyers expect vendors to...
View ArticleIs it hot in here or is it just Customer Success?
Meetups are fun – a mix of professional networking, some necessary unwinding, and some cold beverages…especially if the A/C is broken. In our first in-office event, we definitely learned a few things...
View ArticleSuper Tools, Super Processes, or Super Awesome CSMs?
There’s a lot of talk about the best approach to Customer Success. What platform to use, what process to follow, which playbook to instrument. The list goes on and on as there is no simple answer, and...
View ArticleMarketing and Customer Success Team Up to Take Down Churn
Part of the Customer Success Summit On-Demand Series When you’re at a company experiencing rapid growth it can be incredibly exciting, but churn can halt you in your tracks. Bigcommerce, an ecommerce...
View Article2015 Customer Success Salary Survey & State of the Profession Report
Customer Success as a profession is going through a meteoric rise. A recent chart from LinkedIn shows a 500% jump in the number of Customer Success jobs posted on the site last year. This phenomenal...
View ArticleNew Release: Scale Customer Success team operations with SuccessPlays and...
We’ve been busy releasing cutting-edge Customer Success technology over the last year such as the industry’s first award winning mobile app, an innovative and simple approach to team productivity, and...
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